Man with Van Hampton Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hampton Hill provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following definitions apply:
1.1 Service means any removal, collection, delivery, transport, loading, unloading, packing assistance, or related service supplied by us.
1.2 We, us and our refer to the Man with Van Hampton Hill service provider.
1.3 You and your refer to the customer who books or uses our Service, including any person acting on the customer's behalf.
1.4 Goods means the items, belongings, furniture, boxes or materials which are the subject of the Service.
1.5 Premises means any property, building, flat, office or site from or to which we provide the Service.
1.6 Working hours means the hours agreed at the time of booking or, where not specified, our normal operational hours.
2. Scope of Services
2.1 We provide man and van removal and transport services, including local moves, small house or flat removals, student moves, office moves, and item collection and delivery within and around the Hampton Hill area.
2.2 The exact scope of the Service for each booking will be as agreed at the time of booking, including the number of staff, size of vehicle, estimated duration and any additional services requested.
2.3 We do not undertake specialist removals such as heavy machinery, unsafe goods, or regulated hazardous materials unless expressly agreed in writing in advance.
2.4 We may refuse to move any item that we reasonably believe is unsafe, illegal, excessively heavy, or may cause damage to the vehicle, property or persons.
3. Booking Process
3.1 You may request a quote and make a booking by contacting us and providing accurate information about:
a. Collection and delivery addresses.
b. Access conditions at each Premises, such as floor levels, parking availability, lifts and restrictions.
c. The nature, quantity and approximate value of the Goods.
d. Your preferred date, time and any specific requirements.
3.2 Any quotation is based on the information you provide. If the information is incomplete, inaccurate or changes, we reserve the right to adjust the price accordingly.
3.3 A booking is only confirmed when we have accepted your request and provided confirmation. Verbal or written confirmation constitutes agreement to these Terms and Conditions.
3.4 It is your responsibility to ensure that all details in the booking confirmation are correct. Any changes should be notified as soon as possible and may result in a revised quotation or rescheduled time.
4. Pricing and Payment Terms
4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as stated in your quotation and booking confirmation.
4.2 Unless otherwise stated, charges include the use of the vehicle and driver, and where specified, additional staff for loading and unloading.
4.3 Additional charges may apply for:
a. Waiting time caused by delays at the Premises not under our control.
b. Extra labour required beyond the agreed number of staff.
c. Additional journeys or changes to the original itinerary.
d. Parking fees, congestion charges, tolls or other access-related costs.
4.4 Payment is due as agreed during the booking process. This may be in advance, on arrival, during the Service, or upon completion of the Service, depending on the nature of the job.
4.5 We reserve the right to request a deposit to secure your booking. Deposits are applied towards the final bill and are subject to the cancellation terms set out in clause 7.
4.6 If payment is not made when due, we may suspend or cancel the Service and charge interest on any overdue amount at the statutory rate until paid in full.
5. Your Responsibilities
5.1 You are responsible for:
a. Ensuring adequate access and parking for our vehicle at both collection and delivery addresses.
b. Obtaining any permits or authorisations necessary for parking or loading.
c. Packing your Goods safely and securely, unless we have expressly agreed to provide packing assistance.
d. Ensuring that any fragile or valuable items are appropriately protected.
e. Being present, or arranging for an authorised person to be present, during collection and delivery.
5.2 You must not pack or request us to move any of the following without prior written agreement:
a. Hazardous or flammable materials.
b. Illegal goods, including unlawfully obtained items or controlled substances.
c. Perishable goods requiring controlled conditions.
d. Cash, jewellery, important documents or irreplaceable items where special arrangements have not been made.
5.3 You must notify us in advance of any item which may be fragile, unusually heavy, or likely to cause difficulty during removal.
6. Access, Parking and Delays
6.1 You must ensure that we have suitable access to the Premises, including safe entry, staircase or lift access where applicable, and space to load and unload the vehicle.
6.2 Any parking restrictions, permit requirements or loading limitations must be disclosed in advance. You are responsible for arranging necessary parking permissions unless otherwise agreed.
6.3 If we are delayed or prevented from carrying out the Service due to inadequate access, parking issues, or circumstances within your control, additional waiting time or rescheduling fees may apply.
6.4 We will make reasonable efforts to arrive at the agreed time but cannot be held liable for delays caused by traffic, weather or other events beyond our control. In such circumstances, we will keep you informed and complete the Service as soon as reasonably possible.
7. Cancellations and Amendments
7.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
7.2 We may apply cancellation charges as follows, unless otherwise agreed:
a. Cancellation more than 48 hours before the scheduled start time: any deposit may be refunded or credited at our discretion.
b. Cancellation between 24 and 48 hours before the scheduled start time: we may retain part or all of any deposit to cover administrative and scheduling costs.
c. Cancellation less than 24 hours before the scheduled start time or on arrival: we may charge a reasonable proportion of the estimated job cost, including travel and staff time already incurred.
7.3 If you need to change the date, time, or scope of the Service, we will try to accommodate your request, but this cannot be guaranteed and may involve additional charges or a revised quotation.
7.4 We reserve the right to cancel or postpone the Service where necessary due to safety concerns, adverse weather, vehicle breakdown, staff illness or other events beyond our control. In such cases, we will seek to reschedule the Service at a mutually convenient time. Our liability will be limited to any amount you have paid for the affected Service that has not been performed.
8. Liability for Loss or Damage
8.1 We will take reasonable care in handling your Goods and accessing the Premises. However, you acknowledge that normal risks of moving may arise and that some cosmetic or minor damage is possible, especially where access is restricted.
8.2 Our liability for loss of or damage to Goods, howsoever caused, shall be limited to a reasonable cost of repair or replacement, subject to the following conditions:
a. You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the Service.
b. You must provide reasonable evidence of the value and condition of the Goods before the move and the damage claimed.
8.3 We shall not be liable for:
a. Any loss or damage caused by your failure to pack items securely or properly, unless we have provided a packing service.
b. Damage to items with inherent defects or instability, including self-assembled furniture not designed to be moved in one piece.
c. Loss or damage resulting from wear and tear, gradual deterioration, or pre-existing damage.
d. Indirect, consequential or purely economic loss, such as loss of profits, business interruption or loss of opportunity.
e. Items listed as excluded goods under clause 5.2.
8.4 We are not liable for damage to the Premises unless caused by our negligence. It is your responsibility to protect floors, walls and fixtures where necessary, and to point out any areas of concern before we start work.
8.5 Our total aggregate liability for any claim arising out of or in connection with the Service shall not exceed the total amount paid or payable for that particular Service, unless otherwise required by law.
9. Insurance
9.1 You are encouraged to ensure that you have adequate insurance cover in place for your Goods during removal and transit.
9.2 Our charges do not automatically include insurance for your Goods. Where any insurance arrangements are offered or recommended, these will be subject to separate terms and conditions provided by the relevant insurer or intermediary.
10. Waste, Disposal and Environmental Regulations
10.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste carrier unless specifically agreed and, where required, appropriately licensed.
10.2 We will not remove or dispose of household or commercial waste, building rubble, hazardous materials, or electrical items as waste unless this has been expressly agreed and quoted as part of the Service.
10.3 You are responsible for declaring any items intended for disposal and for ensuring that such items can lawfully be transported and disposed of.
10.4 Where we agree to take items for disposal or recycling, we will use appropriate facilities or transfer stations in line with regulatory requirements. Additional fees may apply depending on weight, volume and type of material.
10.5 We reserve the right to refuse to load any items that we reasonably suspect may breach waste or environmental regulations, or may pose a risk to health, safety or the environment.
11. Customer Conduct and Health and Safety
11.1 You agree to treat our staff with respect and not to engage in any abusive, threatening or unsafe behaviour.
11.2 For health and safety reasons, you must not interfere with the operation of our vehicle or instruct our staff to take unreasonable risks, such as lifting items beyond safe capacity, using unsafe routes, or ignoring clear safety warnings.
11.3 We may pause or terminate the Service if, in our reasonable opinion, continuing would create an unacceptable risk to health and safety, property, or our staff.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of the Service, you should inform us as soon as possible so that we have an opportunity to address the issue.
12.2 Any formal complaint should be submitted in writing, setting out the details of the complaint, the date of the Service, and any supporting evidence such as photographs or invoices.
12.3 We will investigate complaints in a fair and timely manner and may request further information from you to assist with our review.
12.4 Where appropriate, we may offer a remedy such as a partial refund, repair contribution or other goodwill gesture, without admission of liability.
13. Data Protection and Privacy
13.1 We collect and use your personal information solely for the purpose of providing the Service, managing bookings, processing payments and communicating with you.
13.2 We will handle your personal data in accordance with applicable data protection laws and will not sell or share your details with third parties except where necessary to perform the Service or comply with legal obligations.
13.3 You may request details of the personal information we hold about you and ask for corrections where necessary, subject to any legal restrictions.
14. Force Majeure
14.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil unrest, acts of terrorism, epidemics, or failure of utilities or transport networks.
14.2 In such circumstances, we will notify you as soon as reasonably practicable and take reasonable steps to minimise disruption. Our obligations shall be suspended for the period of the event, and we may reschedule the Service where feasible.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, unless you reside elsewhere in the United Kingdom and applicable law provides otherwise.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Service and supersede all previous discussions, correspondence, or understandings between us relating to the same subject matter.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Service, unless changes are required by law.
