Terms and Conditions for Man With Van Hamptonhill
These Terms and Conditions set out the basis on which Man With Van Hamptonhill provides removals, transport, delivery, and associated labour services to customers in the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear, fair, and practical, while protecting both the customer and the service provider. They apply to all standard domestic and commercial jobs unless a separate written agreement states otherwise.
The term “we,” “us,” or “our” refers to the service provider operating under the name Man With Van Hamptonhill. The term “you” or “customer” refers to the person or business requesting the service. For the purposes of these terms, a booking may cover one-off removals, collection and delivery, furniture transport, loading and unloading assistance, and similar man and van services. Nothing in these terms affects your statutory rights as a consumer under UK law.
By using our man and van service, you confirm that all information supplied during the booking process is accurate and complete to the best of your knowledge. This includes collection and delivery addresses, access information, item descriptions, parking arrangements, and any special handling requirements. If information provided is incorrect or incomplete, additional charges, delays, or service limitations may apply.
All bookings are subject to availability and are only confirmed once we have acknowledged the job details and, where required, received any deposit or written acceptance. A booking request does not in itself create a binding contract until confirmed by us. We may decline a booking at our discretion where the job is unsuitable, unsafe, outside our capacity, unlawful, or unable to be completed within the agreed time frame. Where possible, we will notify you promptly if we are unable to accept a booking.
Before the service date, you must ensure that all relevant information has been shared, including any items that are heavy, fragile, bulky, valuable, hazardous, or likely to require additional handling. If access is restricted by stairs, narrow hallways, low ceilings, long carry distances, limited parking, or lift restrictions, you must tell us in advance. The man and van service may need to be adjusted if access conditions differ from what was described at the time of booking.
We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, road closures, previous jobs, or circumstances beyond our control. Reasonable delays do not automatically entitle you to cancellation or compensation. If we expect a significant delay, we will aim to inform you as soon as practicable and agree a revised arrival time where possible.
Pricing may be provided as an hourly rate, fixed quote, or bespoke estimate depending on the nature of the move. Any quotation is based on the information supplied at the time of enquiry. If the scope of the job changes after the quote is issued, we reserve the right to revise the price. Changes may include extra items, additional labour, longer distances, waiting time, parking difficulties, or a need for more than one vehicle or crew member.
Unless otherwise stated in writing, prices are exclusive of any applicable charges for congestion, parking permits, tolls, access fees, disposal fees, or specialist equipment requested by the customer. Where a quoted price assumes easy access, standard loading conditions, or a specific volume of goods, significant changes to those assumptions may lead to an amended charge. Transparent pricing is important to us, and we will explain any revision before proceeding where reasonably possible.
Payments must be made in the manner agreed at the time of booking. We may require a deposit to secure a date, especially for larger or time-sensitive jobs. The balance, together with any additional charges lawfully incurred during the job, is usually payable on completion unless another payment arrangement has been agreed in advance. We reserve the right to request payment by bank transfer, card, or cash, subject to the payment method specified for the booking.
Late payment, failed payment, or refusal to pay agreed charges may result in suspension of future services, recovery action, and additional costs associated with collecting the debt. If a card payment is declined, or if a bank transfer has not cleared by the required time, we may withhold completion of the job or retain goods only to the extent permitted by law and subject to any lien or other legal rights available to us. Any administrative or recovery costs reasonably incurred in pursuing unpaid sums may be charged where lawful.
Customers wishing to cancel or rearrange a booking must provide notice as soon as possible. Cancellations made more than a reasonable period before the scheduled time may not attract a charge, but deposits may be non-refundable if stated at the time of booking. Cancellations made at short notice may incur a fee to cover lost time, vehicle allocation, staff scheduling, and travel preparation. The specific charge may depend on how much notice is given and whether work has already begun.
If you are unavailable at the agreed time, if access is impossible, or if the job cannot proceed because required information or permissions were not provided, this may be treated as a late cancellation or aborted job. In such cases, we may charge for time spent travelling, waiting, loading attempts, or any other reasonable costs already incurred. If we need to cancel due to vehicle breakdown, illness, extreme weather, or events outside our control, we will seek to reschedule the Hamptonhill man with van service at the earliest convenient time or refund any prepaid amount for work not performed.
Our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of contract. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to those exceptions, we are not responsible for indirect, consequential, or economic losses such as loss of profit, missed deadlines, business interruption, or sentimental value.
Customers are responsible for ensuring that goods are adequately packed, wrapped, protected, and suitable for transport unless packaging assistance has been specifically agreed. Fragile items, antiques, electronics, artwork, mirrors, glass, and similar goods are carried at the customer’s risk unless a higher level of protection has been expressly agreed in writing. We may refuse to transport items that appear unsafe, unstable, leaking, or likely to cause damage to other goods, the vehicle, or persons.
Where our team assists with lifting, carrying, loading, or unloading, the customer must inform us of any items that are exceptionally heavy or awkward. We may decline to move items that exceed safe manual handling limits or require specialist equipment unless those arrangements have been agreed beforehand. We are not liable for damage caused by pre-existing faults, inadequate packaging, hidden defects, incorrect instructions, or the inherent nature of the item. Reasonable wear and tear, minor scuffs, and cosmetic marks resulting from ordinary handling may not amount to a breach of contract.
Customers must ensure that all goods handed over for transport are lawfully owned by them or that they have authority to arrange the move. You must not ask us to transport prohibited, stolen, dangerous, unlawful, or unlabelled hazardous materials. We reserve the right to inspect items in a reasonable manner where necessary to assess safety and legality, and we may refuse or stop a job if we believe any item presents a risk. The service terms also require you to disclose any substances, appliances, or materials that may require special treatment or disposal permissions.
Waste disposal and removal services are subject to UK waste regulations. We will only remove or dispose of waste where this has been agreed in advance and where the waste is lawful to collect, carry, and transfer. You must not present controlled waste, electrical waste, chemicals, asbestos, clinical waste, gas bottles, tyres, paint, batteries, or any other regulated material unless we have confirmed in writing that we are authorised and equipped to handle it. We may require you to separate waste streams or provide details of the waste type before acceptance.
Where waste removal is provided, you remain responsible for ensuring that the waste is described accurately and that any required permissions or transfer documentation are available where relevant. We will manage waste in accordance with applicable environmental and duty-of-care requirements, but we are not responsible for items wrongly described by the customer. If incorrect information is supplied and the waste cannot lawfully be transported or disposed of, the job may be suspended or cancelled, and charges may still apply for time and travel already incurred.
If we agree to act as carrier or transporter of waste, we will use lawful disposal routes and may charge separately for landfill, recycling, civic amenity, or specialist handling costs. Any waste remains the customer’s responsibility until lawful transfer is completed. You must not mix domestic rubbish with hazardous waste or present waste in a manner that creates an immediate safety issue. We may refuse a collection if contamination, overfilling, or unsupported disposal requests would put us in breach of legal obligations.
Access to the property must be safe and suitable for our team and vehicle. You are responsible for arranging parking, permits, or permissions where required unless we agree otherwise. If parking is unavailable, restricted, or likely to cause an enforcement issue, you must notify us in advance. Additional waiting time, re-parking, carrying distance, or vehicle relocation may be charged if the access arrangements are materially different from those expected at the time of booking. We are entitled to pause or stop work if the site becomes unsafe.
Our team will take reasonable care of your property while providing the man with van service. However, you should remove or secure loose items, disconnect appliances if necessary, and ensure drawers, doors, and fragile components are properly fastened. We do not accept responsibility for items left behind, unless we specifically agree in writing to search for and recover them. You should check all areas before completion, as claims for missing items may be difficult to investigate after the vehicle has left the site.
Any claim for loss or damage must be raised within a reasonable time after completion of the service and, where possible, before the job is signed off or concluded. You must provide clear details of the issue, supporting evidence, and an opportunity for us to inspect the alleged damage or missing item. We may request photographs, receipts, or other information relevant to assessing the claim. No admission of liability will be made until the matter has been properly reviewed.
If we accept liability, our maximum responsibility will ordinarily be limited to the direct repair cost, replacement cost, or the value of the item lost or damaged, whichever is lower and subject to lawful limits. We will not pay for items of special value unless they were specifically declared and accepted before the job commenced. Customers are encouraged to arrange appropriate insurance for high-value goods. Man With Van Hamptonhill may maintain its own insurance, but this does not create a wider contractual promise than stated in these terms.
We may suspend or terminate a booking if you act abusively, make unsafe requests, provide false information, or fail to cooperate with reasonable instructions necessary for the safe completion of the job. If performance is prevented by events outside our reasonable control, including severe weather, accidents, legal restrictions, labour disruption, or vehicle failure, we will not be liable for delay or non-performance to the extent the event could not reasonably have been avoided. Any portion of the service not completed due to such an event may, where appropriate, be rescheduled or refunded.
These terms may be updated from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right does not waive that right. Headings are provided for convenience only and do not affect interpretation.
Nothing in these terms is intended to create rights for any third party under the Contracts (Rights of Third Parties) Act 1999, unless we expressly state otherwise in writing. Any notices relating to a booking should be given in a clear written form, such as by message or email, so that the request, variation, or cancellation can be recorded accurately. Oral instructions may be acted upon, but written confirmation may be required for changes affecting price, timing, or liability.
The governing law of these Terms and Conditions is the law of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By booking a service with Man With Van Hamptonhill, you acknowledge that you have read, understood, and agreed to these terms.